Quality and Academic Standards [QAS] is the principal source for academic policy and regulatory matters in the School.
QAS is responsible for the School’s academic quality framework, including the development of the Academic Quality Manual and academic policy, and ensuring compliance with UKHE regulatory bodies and the CAA Dubai quality assurance requirements, and student case management.
Director Quality and Academic Standards: Frazer D'Costa : fdcosta@london.edu
QA Team contact email: qa@london.edu
The Subject Area Managers manage the daily operations and activities of the subject area:
- Associate Director, Research and Faculty Office: Rob Milwood
- Accounting: Debbie Hughes
- Economics: Eleanor Burke
- Finance: Zaiba Badrudin
- MSO: Zainab Mehr
- Marketing: Florencia Giovane
- Organisational Behaviour: Aoife Sexton
- Strategy & Entrepreneurship: Desi Delovski
The Research and Faculty Office hub contains HR information, guidance and support for faculty.
The Academic Registry within Degree Education are compliance, operations, transformation, system and data experts that support the delivery a high-quality teaching and learning experience for students.
- Academic Planning and Delivery creates teaching schedules, seating charts, and manages student elective enrolment via the Enrolment Management System. Contact: degreeprogteaching@london.edu
- The Assessment Team manage grade release to students, delivery of online and in-person exams (including invigilation) and external examination of core and specified electives Contact: assessment@london.edu
Programme Offices will support whilst you are teaching core courses and help you with any concerns you have about students. Before a core course starts, they will provide information about the class profile, including the professional and educational background, nationality and gender. They will schedule a meeting with core teaching faculty before the start of each term to ensure that assessments are coordinated across courses and faculty is aware of material taught in other courses alongside their own.
Programme Offices also manage the cost centre for core courses.
- The Education Technology team supports the increasing use of technology in teaching and learning across all Degree Education programmes and, in particular, the use of Canvas and SEAtS (attendance monitoring). Contact us for support, training, troubleshooting (edtech@london.edu)
- Wellbeing Services - is the primary point of contact for matters relating to student disability, long-term health conditions, neurodivergence (including dyslexia, ADHD and autism) and general wellbeing support. The service provides advice, guidance and information to support students’ access to learning and participation in their programme. Students presenting with disability, health or wellbeing-related support needs are encouraged to engage directly with Wellbeing Services to discuss appropriate forms of support, including accessibility requirements and reasonable adjustments. Where reasonable adjustments are required, Wellbeing Services works collaboratively with the student to develop a Summary of Reasonable Adjustments. In cases where examination support is needed, the service may also determine and implement individual examination arrangements. These are communicated, as appropriate and on a need-to-know basis, to Programme Teams staff and other relevant colleagues to support consistent implementation.
The service also facilitates access to a range of additional support, including mentoring provision and inclusive (assistive) technology. Where students require emotional or psychological support, Wellbeing Services manages referrals to the School’s Counselling Service and may also signpost to appropriate external specialist services where required.
Wellbeing Services operates within a confidential framework. Information is shared only with relevant staff members where consent has been provided by the student and where there is a clear operational need. In exceptional circumstances, where there is a concern regarding safety or risk, information may be shared without consent in line with safeguarding responsibilities.
The service operates Monday to Friday, 09:00–17:00. Additional wellbeing resources and out-of-hours support information are available via internal guidance pages.
Wellbeing Services is based in the Plowden Building, PL.P2.14.
Contact: wellbeing@london.edu
